Gift Card FAQ

GIFT CARD FAQ's

 

 

TIME/DATE OF DELIVERY:

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When will I get the card?

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PLEASE READ THIS ANSWER FULLY

Cards are issued to the recipient only.� The sender does not receive a copy of the gift card. The sender will receive an order confirmation (receipt of purchase) ONLY.� This CANNOT be used for redemption.� If you would like a copy of the gift card, please email us and we will forward you a copy once it has been issued.

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Most gift cards are issued in less than 2 hours & often much sooner.� A delay is in place at the merchant's request to reduce credit card theft.� If the merchant has a longer than 2-hour delay, it should be noted on the gift card page of the merchant's website.

If it has been 2 hours, please have your recipient check spam/junk mail.� The order will come from GC-Orders@LocalGiftCards.com. If your recipient still cannot locate the card, please check your order confirmation to make sure there are no typos in the recipient's email. Then, please contact us at INFO@LocalGiftCards.com.

 

Please be aware that firewalls can prevent the transmission of E-gift cards.

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What if I want to give this in person?

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Simple! Just use the SAME email address as the recipient and the sender.� Please avoid using multiple personal email addresses.�

 

When you receive the E-gift card, you can print it out and put it in an envelope or wrap it up in a box for a fun surprise.� You may want to follow up after giving your E-gift by forwarding the digital copy via email, so the recipient has it for safekeeping.�

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Can I choose the time and date of delivery?

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To customize delivery, please select your time and date from the options in the order customization screen before adding the card to the cart.� Please note that you cannot choose a delivery time that is sooner than the security delay.� In most cases this will be 2 hours.� Exceptions will be noted on the gift card page of the merchant's website.

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PLASTIC GIFT CARDS:

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Can I order a plastic card?

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To purchase a plastic gift card please visit the place of business during operating hours or call their offices for assistance. REMEMBER E-gifts are a great alternative.� A lost or stolen plastic card is irreplaceable, but E-gifts can always be resent.

 

I ordered a plastic card, and I haven't received it.

 

If you have already placed an order for a plastic card and need support, please reach out to the business directly.� LocalGiftCards.com does not ship plastic gift cards.� This is managed and maintained at the discretion of the merchant.

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REDEEMING:

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How does the recipient redeem the card?

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IMPORTANT: An order confirmation receipt CANNOT be used for redemption.

The ONLY record that is valid for redemption is the ORIGINAL copy of the gift card displaying all the numbers.

If you do not have the original card, please reach out to INFO@LocalGiftCards.com to have it resent.

 

If you will be using the card in person, you can print a copy or display the card from your phone screen.�

If you will be redeeming online, you will type the full gift card number (no spaces) into the appropriate field.

In some cases, merchants may offer to redeem your gift card number over the phone.�

 

Each merchant has a unique process for redemption.� For more information, please contact the business directly.

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REFUNDS:

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      How can I request a refund or dispute a charge?

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LocalGiftCards.com does not receive the funds from your purchase or retain any credit card information.�

Should you wish to submit a dispute, please reach out to the business manager directly with your concerns.�

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Gift cards are not refundable and should be treated as cash.� LocalGiftCards.com does not have the authority to issue a refund.� Please reach out to the business manager directly if you feel that you have an exceptional situation.

 

LocalGiftCards.com is not responsible for lost cards, stolen cards, or cards sent to the wrong recipient.

 

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EXPIRATION:

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      How long is my card valid?

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The federal law requires that gift cards are honored for a minimum of 5 years.� However, some merchants offer a much longer redemption period.�

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Please use our tools to check your card's balance, usage history, and expiration date.